edX
MOOC / Non-credit
0
Fundamentals of Customer Centricity
About this course
De-code the practice of a customer-centric approach to achieve service excellence, sustainable customer delight and positive advocacy.
C
59/100
CourseAsk score
- What the provider tells you
- 23/45
- Who stands behind it
- 20/35
- How complete the listing is
- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- understanding customer-centric approaches
- strategies for enhancing service excellence
- techniques for achieving sustainable customer delight
- methods for encouraging positive brand advocacy
Course objectives
- to instill a customer-centric mindset
- to equip students with tools for better customer service
- to develop strategies for building customer loyalty
Digital Marketing
#business strategy
#customer experience
#customer loyalty
#customer insights
#marketing techniques
#customer satisfaction
#service excellence
#brand advocacy
$79.00
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