8 Best Customer Satisfaction Courses on edX
We compared 8 Customer Satisfaction courses currently listed on edX, priced from $19.00 to $340.20. 2 come from a named university or institution, including Indian Institute of Management Bangalore and Qualtrics XM Institute. They are ordered by our CourseAsk score, which is built from how thoroughly each course describes what it teaches, whether it comes from a named institution, and how it compares on price — not from star ratings, which our course data does not include.
- Courses compared
- 8
- Price range
- $19.00 – $340.20
- Providers
- edX
- Last updated
- 18 Sep 2026
How these 8 courses were chosen
Every course below is a real, currently listed course from edX, matched to "customer satisfaction" by our catalog and ordered by our CourseAsk score. Courses whose own title names the topic rank above those only tagged with it.
The grade on each entry scores how much the provider publishes about the course before you pay — the length and detail of the description, whether it lists learning outcomes and objectives — and whether a named university or institution stands behind it. A is fully documented and institution-backed; E is little more than a title and a price. Courses with almost nothing published are left ungraded rather than marked down, because an unknown course and a poor one are not the same thing.
There are no star ratings on this page — the course feeds we license do not include them, and we would rather leave a column out than fill it with a number we cannot stand behind. What we do have is price: these range from $19.00 to $340.20, as listed by the provider when we last updated the page.
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1
Services Marketing Fundamentals
Offered by Indian Institute of Management Bangalore
Services Marketing Fundamentals explores the essential concepts and strategies required to effectively market services. The course emphasizes understanding customer needs, building strong service brands, and managing ser...
$340.20listed price -
2
Introduction to Experience Management
Offered by Qualtrics XM Institute
Experience Management (XM) allows organizations to understand human beings and design experiences that meet their needs. This course covers the fundamental XM skills and knowledge that every professional can use in their...
$189.00listed price -
3
E-commerce logistics and Last Mile
Offered by LOGYCA
La alta demanda en el mercado del comercio electrónico y el transporte de productos son factores cruciales para la satisfacción del cliente. Desde que el producto se recoge en la tienda hasta que llega al cliente final,...
$19.00listed price -
4
Customer Success: Conociendo al Cliente
Offered by Universidades Anáhuac
Aprende cómo incorporar la estrategia de Customer Success (éxito del cliente) para descubrir de forma anticipada las necesidades de tus clientes y obtener un alto nivel de satisfacción mediante el sentido de pertenencia...
$19.00listed price -
5
Fundamentals of Customer Centricity
Offered by State Bank of India
De-code the practice of a customer-centric approach to achieve service excellence, sustainable customer delight and positive advocacy.
$79.00listed price -
6
Competing in a Customer-Centric World by Don Peppers
Offered by WOBI
A unique opportunity to learn with Don Peppers, author and renowned expert in Customer Relationships, everything about clients, sales strategies and marketing in the modern world.
$309.00listed price -
7
AI for Customer Service Professionals
Offered by Microsoft
Transform customer support with AI. Learn to implement chatbots, analyze sentiment, automate ticketing, and boost CSAT—without deep technical skills.
$55.00listed price -
8
Customer Relationship Management
Offered by Indian Institute of Management Bangalore
Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM.
$189.00listed price
Best Customer Satisfaction Courses on edX compared
| # | Course | Provider | Offered by | Price | |
|---|---|---|---|---|---|
| 1 | Services Marketing Fundamentals | edX | Indian Institute of Management Bangalore | $340.20 | View → |
| 2 | Introduction to Experience Management | edX | Qualtrics XM Institute | $189.00 | View → |
| 3 | E-commerce logistics and Last Mile | edX | LOGYCA | $19.00 | View → |
| 4 | Customer Success: Conociendo al Cliente | edX | Universidades Anáhuac | $19.00 | View → |
| 5 | Fundamentals of Customer Centricity | edX | State Bank of India | $79.00 | View → |
| 6 | Competing in a Customer-Centric World by Don Peppers | edX | WOBI | $309.00 | View → |
| 7 | AI for Customer Service Professionals | edX | Microsoft | $55.00 | View → |
| 8 | Customer Relationship Management | edX | Indian Institute of Management Bangalore | $189.00 | View → |
Prices shown are the provider's listed price when we last updated this page. Confirm on their site before enrolling.
What the prices here tell you
The 8 priced courses on this page run from $19.00 to $340.20, with the middle of the range around $189.00 — a spread of $321.20. That is a wide gap for one subject. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from edX. Everything on this page is sold on the one platform, so the buying experience is the same whichever you pick. 2 of these are produced by a named university or institution, including Indian Institute of Management Bangalore and Qualtrics XM Institute — which usually means a fixed syllabus and a recognised certificate, rather than an individual instructor’s own course.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page on 18 September 2026 — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.