25 Best Customer Experience Courses Online
We compared 25 Customer Experience courses currently listed on Udemy, Coursera and edX, priced from $19.99 to $199.99. 23 of them teach the subject directly and 2 are built around a certification exam. 6 come from a named university or institution, including University of Maryland, College Park, Rutgers the State University of New Jersey and University of Pennsylvania. They are ordered by our CourseAsk score, which is built from how thoroughly each course describes what it teaches, whether it comes from a named institution, and how it compares on price — not from star ratings, which our course data does not include.
- Courses compared
- 25
- Price range
- $19.99 – $199.99
- Providers
- Udemy, Coursera, edX
- Last updated
- 18 Sep 2026
How these 25 courses were chosen
Every course below is a real, currently listed course from Udemy, Coursera, edX, matched to "customer experience" by our catalog and ordered by our CourseAsk score. Courses whose own title names the topic rank above those only tagged with it.
The grade on each entry scores how much the provider publishes about the course before you pay — the length and detail of the description, whether it lists learning outcomes and objectives — and whether a named university or institution stands behind it. A is fully documented and institution-backed; E is little more than a title and a price. Courses with almost nothing published are left ungraded rather than marked down, because an unknown course and a poor one are not the same thing.
There are no star ratings on this page — the course feeds we license do not include them, and we would rather leave a column out than fill it with a number we cannot stand behind. What we do have is price: these range from $19.99 to $199.99, as listed by the provider when we last updated the page.
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1
Customer Experience (CX) in Industry 4.0
Did you know that the world economy and humanity is at the verge of one of the most transformational periods in history of mankind?Welcome to the forefront of technological evolution in manufacturing and beyond – welcome...
$199.99listed price -
2
Customer Experience Management (CX): MASTERCLASS 2026
Master Customer Experience Management and Transform Your CareerA Globally Trusted Resource for Professionals and Businesses, this course is your gateway to mastering Customer Experience Management (CX). Trusted by leadin...
$199.99listed price -
3
Certified Chief Customer Experience Officer Executive
In the rapidly evolving landscape of business today, the role of the Chief Customer Experience Officer (CCXO) has emerged as one of the most pivotal in attaining sustained organizational success. This specialized certifi...
$19.99listed price -
4
Customer Service, Customer Support, Customer Experience
Offered by Alex Genadinik
Learn A-Z of customer service starting from empathy and emotional intelligence in customer service. Understand how to turn angry clients into happy ones, and just gain a better overall understand of how to handle every s...
$49.00listed price -
5
Transform Your Business in 2 Hours with Customer Experience
In today’s competitive landscape, exceptional customer experience is no longer optional — it is a strategic advantage. Organizations that understand and anticipate customer needs outperform those that simply deliver prod...
$19.99listed price -
6
Customer Experience: How To Delight Customers
Offered by Alex Genadinik
Learn to create an amazing customer experience for your customers through which you delight your clients, and retain them longer. You will also learn how to identify potential friction points in your business where custo...
$49.00listed price -
7
Tests for Microsoft Dynamics 365 Customer Experience MB-280
Disclaimer:Tests for Microsoft Dynamics 365 Customer Experience MB-280 is an independent publication and is neither affiliated with, nor authorized, sponsored, or approved by, Microsoft Corporation.Course content is subj...
$24.99listed price -
8
MB-280: MS Dynamics 365 Customer Experience Analyst Tests
MB-280: Microsoft Dynamics 365 Customer Experience Analyst Practice TestsPrepare to excel in the Microsoft MB-280 exam with our comprehensive set of practice tests designed to sharpen your skills and boost your confidenc...
$19.99listed price -
9
Lean Enterprise Framework: Transform the Business Model
Offered by University of Maryland, College Park
This course provides a comprehensive overview of lean portfolio and product management, focusing on transforming business models through customer-centric approaches and innovative product development strategies. Key topi...
$49.00listed price -
10
Business Process Management in Healthcare Organizations
Offered by Rutgers the State University of New Jersey
Have you ever needed to resolve a billing or other issue with a healthcare organization and thought that there must be a better, more efficient, and more customer-friendly way to operate such a business process? For exam...
$49.00listed price -
11
Transforming Your Company's Data Analytics
Offered by University of Maryland, College Park
This program helps see the dynamic capabilities of your organization. Using the fitness landscape model, we help managers see where they are in relation to other organizations and how to reconfigure their dynamic capabil...
$49.00listed price -
12
Omnichannel Retail Strategy
Offered by University of Pennsylvania
This Specialization provides learners with insight about operating in a transformed retail industry. You'll learn how to navigate the disruption in retail marketing caused by COVID-19 and to develop a framework to create...
$79.00listed price -
13
Adobe Ecommerce Foundation
Offered by Adobe
E-commerce is a crucial part of customer experience and B2B technology, with younger consumers becoming business buyers. Implementing an e-commerce system involves business, marketing, and IT to create a personalized use...
$49.00listed price -
14
Customer-Focused Entrepreneurship & Service Strategy
Offered by University of Arizona
This specialization teaches how to build a customer‑focused business by connecting service strategy, customer insight, and relationship development. Learners explore how excellent service drives differentiation, how to d...
$49.00listed price -
15
Generative AI for Business Leaders & Executives
Offered by Packt
This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the co...
$49.00listed price -
16
Customer Centricity with Professor Jagdish Sheth
Offered by Kennesaw State University
This is a master class in Customer Centricity. Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, guides you through proven strategies and practical steps for implementing customer cen...
$79.00listed price -
17
AI Empowerment for Small Businesses
Offered by University of Maryland, College Park
Welcome to our transformative course designed to guide small business owners and entrepreneurs through the rapidly evolving landscape of Artificial Intelligence (AI). In this journey, you will develop a comprehensive und...
$49.00listed price -
18
Applications of Agentic AI in Banking
Offered by State Bank of India
Dear Participants, Welcome to the course! We’re glad to have you here. As banking continues to evolve, technologies like Agentic AI are starting to play a bigger role in how decisions are made, processes are handled, and...
$60.00listed price -
19
Empathy In Customer Service To Make Customers Feed Cared For
Offered by Alex Genadinik
Give better and more personalized care by learning how to use Cognitive Empathy and Emotional Empathy. Make each customer feel special, and turn them into super-fans who stay loyal to your brand, and recommend your busin...
$49.00listed price -
20
AI & Data Insights
Offered by Microsoft
Build foundational skills to transform customer interactions using AI and data-driven insights. In this course, you will learn to interpret customer data, analyze sentiment trends, and deploy AI-powered tools to enhance...
$49.00listed price -
21
Salesforce on AWS-From Basics to Business Innovation-Español
Offered by Amazon Web Services
A lo largo de este curso, examinará la propuesta de valor de la integración de Amazon Web Services (AWS) y Salesforce. Se centrará en cómo esta integración permite la agilidad empresarial, mejora las experiencias de los...
$49.00listed price -
22
Branding: The Creative Journey
Offered by IE Business School
This Specialization aims to make branding concepts accessible to every learner and to teach them to analyze and apply all the relevant concepts, using the broad and diverse toolkit of branding. It provides you with the n...
$49.00listed price -
23
Master the 8Ps of Service Marketing
Offered by EDUCBA
Master the 8Ps of service marketing and learn how to design customer-centric strategies that improve service quality, satisfaction, and business performance. This course provides a comprehensive and practical approach to...
$49.00listed price -
24
Salesforce on AWS:From Basics to Business Innovation-Bahasa
Offered by Amazon Web Services
Sepanjang kursus ini, Anda akan mempelajari proposisi nilai dari integrasi Amazon Web Services (AWS) dan Salesforce. Anda akan fokus pada bagaimana integrasi ini memungkinkan ketangkasan bisnis, meningkatkan pengalaman p...
$49.00listed price -
25
Generative AI for Marketers
Offered by Microsoft
Unlock Your Marketing Potential with Copilot In today's fast-paced, data-driven marketing landscape, staying ahead requires more than just creativity; it demands efficiency and precision. Our Copilot for Marketing Specia...
$49.00listed price
Best Customer Experience Courses Online compared
Prices shown are the provider's listed price when we last updated this page. Confirm on their site before enrolling.
What the prices here tell you
The 25 priced courses on this page run from $19.99 to $199.99, with the middle of the range around $49.00 — a spread of $180.00. That is a wide gap for one subject. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from Udemy, Coursera and edX. The platforms differ in how they sell: some charge once per course, others expect a subscription, and the listed price is not always what you pay at checkout after a promotion. 6 of these are produced by a named university or institution, including University of Maryland, College Park, Rutgers the State University of New Jersey and University of Pennsylvania — which usually means a fixed syllabus and a recognised certificate, rather than an individual instructor’s own course.
Courses versus exam preparation
2 of the entries here are built around a certification exam rather than teaching Customer Experience from scratch. They are the right choice only if you already know the material and want to pass a specific exam; if you are starting out, pick one of the taught courses first and come back to exam preparation afterwards.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page on 18 September 2026 — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.