25 Best Customer Satisfaction Courses Online
We compared 25 Customer Satisfaction courses currently listed on Coursera, Udemy and edX, priced from $9.99 to $340.20. 2 come from a named university or institution, including MTF Institute and Indian Institute of Management Bangalore. They are ordered by our CourseAsk score, which is built from how thoroughly each course describes what it teaches, whether it comes from a named institution, and how it compares on price — not from star ratings, which our course data does not include.
- Courses compared
- 25
- Price range
- $9.99 – $340.20
- Providers
- Coursera, Udemy, edX
- Last updated
- 18 Sep 2026
How these 25 courses were chosen
Every course below is a real, currently listed course from Coursera, Udemy, edX, matched to "customer satisfaction" by our catalog and ordered by our CourseAsk score. Courses whose own title names the topic rank above those only tagged with it.
The grade on each entry scores how much the provider publishes about the course before you pay — the length and detail of the description, whether it lists learning outcomes and objectives — and whether a named university or institution stands behind it. A is fully documented and institution-backed; E is little more than a title and a price. Courses with almost nothing published are left ungraded rather than marked down, because an unknown course and a poor one are not the same thing.
There are no star ratings on this page — the course feeds we license do not include them, and we would rather leave a column out than fill it with a number we cannot stand behind. What we do have is price: these range from $9.99 to $340.20, as listed by the provider when we last updated the page.
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1
Create a Customer Satisfaction Survey in Qualtrics
Offered by Coursera
By the end of this project, you will discover how to create a basic Customer Satisfaction survey in Qualtrics. This type of study will help your business more accurately understand how customers in various segments feel...
$9.99listed price -
2
Create a services customer satisfaction process
Offered by Coursera
In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This co...
$9.99listed price -
3
Professional Diploma in Customer Relationship Management CRM
Offered by MTF Institute
Welcome to course: Professional Diploma in Customer Relationship Management CRM by MTF InstituteCourse provided by MTF Institute of Management, Technology and FinanceMTF is the global educational and research institute w...
$24.99listed price -
4
Modern Retail Management and E-Commerce
Offered by EDUCBA
Master the principles, strategies, and operational practices that drive success in modern retail businesses. This comprehensive course provides a practical understanding of retail management, covering everything from ret...
$49.00listed price -
5
Modern Logistics Management and Operational Strategy
Offered by EDUCBA
Learn how to analyze, evaluate, and apply modern logistics management concepts to improve supply chain performance, optimize e-commerce logistics, and develop competitive global logistics strategies. This course provides...
$49.00listed price -
6
ITIL V4 Explanation of Service Value System & its Components
Offered by EDUCBA
Upon completing this course, participants will: 1) Gain a comprehensive understanding of the ITIL Service Value System (SVS) and its core components. 2) Explore advanced strategies for creating and managing value within...
$49.00listed price -
7
Services Marketing Fundamentals
Offered by Indian Institute of Management Bangalore
Services Marketing Fundamentals explores the essential concepts and strategies required to effectively market services. The course emphasizes understanding customer needs, building strong service brands, and managing ser...
$340.20listed price -
8
Luxury Hospitality & Brand Innovation
Offered by STARWEAVER
In today’s experience-driven world, luxury hospitality brands must continuously innovate to delight discerning guests and drive brand differentiation. The Luxury Hospitality & Brand Innovation Specialization prepares pro...
$49.00listed price -
9
Lean Management Fundamentals
Offered by STARWEAVER
This course provides a practical foundation in Lean management, equipping participants with the knowledge and tools to eliminate waste, streamline processes, and create value for customers. You’ll learn how to apply Lean...
$49.00listed price -
10
Analyze and Apply Agile & Scrum for Business Success
Offered by EDUCBA
Learners will be able to explain Agile principles, apply Scrum frameworks, analyze team dynamics, and evaluate real-world Agile practices across business contexts. This course equips learners with a structured understand...
$49.00listed price -
11
Consumer Behavior & Service Marketing
Offered by EDUCBA
Master consumer behavior, marketing psychology, communication strategy, branding, and service marketing to create customer-focused business growth. Learn how to influence buying decisions, build powerful brands, and deli...
$49.00listed price -
12
Introduction to HVAC Smart Tools
Offered by Interplay Learning
The heating, ventilation, and air conditioning industry is undergoing a digital transformation. This introductory course prepares you to stay ahead of the curve by mastering the integration of smart devices into modern H...
$49.00listed price -
13
Logistics and Inventory Management
Offered by EDUCBA
Build practical expertise in logistics management, inventory control, warehousing, and supply chain operations. Learn to optimize inventory, warehouse workflows, transportation strategies, and digital logistics systems f...
$49.00listed price -
14
Fundamentals of Operations, with Goldman Sachs 10,000 Women
Offered by Goldman Sachs
This free online course is one of 10 courses available in the Goldman Sachs 10,000 Women collection, designed for entrepreneurs ready to take their business to the next level. In this course, you will learn about operati...
$49.00listed price -
15
Mastering Generative AI for Customer Service Excellence
Offered by Edureka
Mastering Generative AI for Customer Service Excellence is an industry-aligned specialization that helps professionals design, implement, and manage AI-powered customer service systems that are intelligent, efficient, an...
$49.00listed price -
16
Analyze Marketing Performance Using R and Excel
Offered by EDUCBA
By the end of this course, learners will be able to analyze marketing performance using data, apply key marketing metrics, evaluate customer behavior, and build data-driven strategies using R and Microsoft Excel. Learner...
$49.00listed price -
17
Master the 8Ps of Service Marketing
Offered by EDUCBA
Master the 8Ps of service marketing and learn how to design customer-centric strategies that improve service quality, satisfaction, and business performance. This course provides a comprehensive and practical approach to...
$49.00listed price -
18
Logistics Management Fundamentals
Offered by EDUCBA
Develop the ability to analyze logistics systems, evaluate transportation strategies, and apply logistics principles to improve business efficiency and customer satisfaction. This course equips learners with practical kn...
$49.00listed price -
19
Mastering Total Quality Management: Analyze, Apply & Improve
Offered by EDUCBA
Build a strong foundation in Total Quality Management (TQM) and learn how quality-driven organizations improve performance, strengthen customer satisfaction, and foster a culture of continuous improvement. This course ta...
$49.00listed price -
20
Supply Chain Management KPIs: Metrics Inventory Performance
The performance superpower: KPIs!Key Performance Indicators are essential to anyone creating high performance in their supply chain. Whether you’re a logistics manager organising international shipments or an business lo...
$149.99listed price -
21
Simulado Salesforce Certified Service Cloud Consultant
Simulado Salesforce Certified Service Cloud Consultant. Oferecer um atendimento ao cliente de classe mundial exige o domínio técnico das ferramentas de suporte e automação da Service Cloud. Este conteúdo técnico foi dese...
$34.99listed price -
22
Lean Six Sigma Black and Green Belt Training & Certification
Are you looking to gain knowledge of Six Sigma and obtain a certification? Do you want to reduce costs to manage the current uncertain environment? Do you want to improve customer satisfaction or reduce defects in your p...
$89.99listed price -
23
Complete Six Sigma Green Belt Certification Training
Learn the complete concepts of Lean Six Sigma Methodology. Six Sigma was developed way back in 1986 and is complete based on how to reduce cost, improve quality, reduce waste, improve consistency and improve customer sat...
$19.99listed price -
24
Six Sigma Green Belt
I have two Six Sigma Green Belt courses on Udemy:1. This course: This is a simplified/practical version of the Six Sigma Green Belt and is "NOT" aligned with the ASQ Certified Six Sigma Green Belt (CSSGB) Body of Knowled...
$199.99listed price -
25
ITSM 4 Managing Professional: Drive Stakeholder Value (DSV)
The ITSM 4 Managing Professional: Drive Stakeholder Value course prepares you to effectively manage and engage stakeholders throughout the entire service journey. This course is part of the ITSM 4 Managing Professional c...
$49.99listed price
Best Customer Satisfaction Courses Online compared
Prices shown are the provider's listed price when we last updated this page. Confirm on their site before enrolling.
What the prices here tell you
The 25 priced courses on this page run from $9.99 to $340.20, with the middle of the range around $49.00 — a spread of $330.21. That is a wide gap for one subject. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from Coursera, Udemy and edX. The platforms differ in how they sell: some charge once per course, others expect a subscription, and the listed price is not always what you pay at checkout after a promotion. 2 of these are produced by a named university or institution, including MTF Institute and Indian Institute of Management Bangalore — which usually means a fixed syllabus and a recognised certificate, rather than an individual instructor’s own course.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page on 18 September 2026 — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.