15 Best Customer Support Courses on Coursera
We compared 15 Customer Support courses currently listed on Coursera, priced from $9.99 to $49.00. 1 comes from a named university or institution, including IBM. They are ordered by our CourseAsk score, which is built from how thoroughly each course describes what it teaches, whether it comes from a named institution, and how it compares on price — not from star ratings, which our course data does not include.
- Courses compared
- 15
- Price range
- $9.99 – $49.00
- Providers
- Coursera
- Last updated
- 18 Sep 2026
How these 15 courses were chosen
Every course below is a real, currently listed course from Coursera, matched to "customer support" by our catalog and ordered by our CourseAsk score. Courses whose own title names the topic rank above those only tagged with it.
The grade on each entry scores how much the provider publishes about the course before you pay — the length and detail of the description, whether it lists learning outcomes and objectives — and whether a named university or institution stands behind it. A is fully documented and institution-backed; E is little more than a title and a price. Courses with almost nothing published are left ungraded rather than marked down, because an unknown course and a poor one are not the same thing.
There are no star ratings on this page — the course feeds we license do not include them, and we would rather leave a column out than fill it with a number we cannot stand behind. What we do have is price: these range from $9.99 to $49.00, as listed by the provider when we last updated the page.
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1
Generative AI: Transform Your Customer Support Career
Offered by SkillUp
Generative AI is transforming how customer service teams proactively interact and support their customers. Customer or IT support professionals and managers who can leverage generative AI (GenAI) are in high demand, and...
$49.00listed price -
2
Generative AI for Customer Support
Offered by IBM & SkillUp
As per Gartner, 85% of customer service leaders now plan to adopt conversational generative AI. As businesses turn to AI, this Generative AI for Customer Support specialization teaches customer support professionals, man...
$49.00listed price -
3
Customer Service, Customer Support, Customer Experience
Offered by Alex Genadinik
Learn A-Z of customer service starting from empathy and emotional intelligence in customer service. Understand how to turn angry clients into happy ones, and just gain a better overall understand of how to handle every s...
$49.00listed price -
4
Build a Chatbot with Voiceflow: Ecommerce Customer Support
Offered by Coursera
Are you interested in using one of the cutting-edge AI chatbot technologies to create innovative business solutions? In this 2-hour long project-based course, you will learn how to set up a customer support chatbot using...
$9.99listed price -
5
Create Customer Support Data with Google Sheets
Offered by Coursera
By the end of this project, you will create a Google Sheet that transforms a business’s raw customer support data into a useful data set that provides the business with an overview of past support requirements. You will...
$9.99listed price -
6
2026 Introduction To Customer Service & Customer Support
Offered by Alex Genadinik
Learn how to provide world-class customer service. Understand the difference between customer service, customer support, and customer experience. Throughout the journey of this course, you'll learn how to effectively com...
$49.00listed price -
7
Introduction to Technical Support
Offered by IBM
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin th...
$49.00listed price -
8
Prompt Engineering For Everyone with ChatGPT and GPT-4
Offered by Packt
This course features Coursera Coach! A smarter way to learn with interactive, real-time conversations that help you test your knowledge, challenge assumptions, and deepen your understanding as you progress through the co...
$49.00listed price -
9
AI agents and creator tools for customer care professionals
Offered by AI Business School
Welcome to the “AI agents and creator tools for customer care professionals” — the final step in your AI learning journey. This course is built for customer care and after-sales professionals who are ready to go beyond u...
$49.00listed price -
10
AI Agent Orchestration and Scaling
Offered by Edureka
This course introduces the principles and practice of AI Agent Orchestration and Scaling, blending conceptual understanding with hands-on system design. You’ll learn how to coordinate, monitor, and optimize multiple AI a...
$49.00listed price -
11
GenAI for Customer Service Teams
Offered by Coursera
"GenAI for Customer Service Teams" is an introductory course designed to bridge the gap between generative AI (GenAI) technologies and customer service practices. This course demystifies GenAI, making it accessible for c...
$49.00listed price -
12
Managing Google Cloud's Apigee API Platform for Hybrid Cloud
Offered by Google Cloud
In this specialization, you will learn the Apigee hybrid architecture, and develop an understanding of the Apigee hybrid terminology and organizational model. You will install Apigee hybrid, and implement scenarios to ma...
$49.00listed price -
13
Manage Data in Chroma
Offered by Coursera
Ready to move beyond basic vector search? This intermediate course is for AI practitioners and developers who want to unlock the full potential of their AI applications by mastering data management in Chroma. You'll lear...
$49.00listed price -
14
Empathic AI Communication and Analysis
Offered by Coursera
Transform your customer communication skills by combining proven empathy frameworks with AI tools like ChatGPT and Claude. Whether you're in customer support, client services, or any people-facing role, you'll master tec...
$49.00listed price -
15
Universal Service Desk (USD) for Enterprise IT Services
Offered by Packt
This course explores the Universal Service Desk (USD) as a strategic interface for delivering products and services across modern enterprises. It explains why the USD is central to effective service management, customer...
$49.00listed price
Best Customer Support Courses on Coursera compared
Prices shown are the provider's listed price when we last updated this page. Confirm on their site before enrolling.
What the prices here tell you
The 15 priced courses on this page run from $9.99 to $49.00, with the middle of the range around $49.00 — a spread of $39.01. The options are closely priced, so cost is unlikely to be your deciding factor. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from Coursera. Everything on this page is sold on the one platform, so the buying experience is the same whichever you pick. 1 of these are produced by a named university or institution, including IBM — which usually means a fixed syllabus and a recognised certificate, rather than an individual instructor’s own course.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page on 18 September 2026 — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.