Coursera
MOOC / Non-credit
0
Customer Service, Customer Support, Customer Experience
About this course
Learn A-Z of customer service starting from empathy and emotional intelligence in customer service. Understand how to turn angry clients into happy ones, and just gain a better overall understand of how to handle every single customer support and customer service interaction. Also learn how to create a customer experience that delights clients and turns them into long-term customers.
C
67/100
CourseAsk score
- What the provider tells you
- 31/45
- Who stands behind it
- 20/35
- How complete the listing is
- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- understanding of empathy in customer service
- techniques for handling difficult customer interactions
- strategies for creating a positive customer experience
Course objectives
- to develop skills in empathy and emotional intelligence
- to learn techniques for managing angry clients
- to create strategies that lead to customer loyalty
Communication Skills
#conflict resolution
#customer experience
#customer engagement
#customer service
#customer support
#emotional intelligence
#empathy
#client satisfaction
#loyalty
#service interactions
$49.00
Price shown by Coursera — confirm on their site.
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