Coursera
MOOC / Non-credit
0
2026 Introduction To Customer Service & Customer Support
About this course
Learn how to provide world-class customer service. Understand the difference between customer service, customer support, and customer experience. Throughout the journey of this course, you'll learn how to effectively communicate with clients. You'll also understand how handle different kinds of clients and customer support scenarios.
D
52/100
CourseAsk score
- What the provider tells you
- 16/45
- Who stands behind it
- 20/35
- How complete the listing is
- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- Differentiate between customer service, customer support, and customer experience
- Develop effective communication skills for client interactions
- Handle diverse customer scenarios and support challenges
Communication Skills
#customer experience
#client management
#problem solving
#customer service
#customer support
#communication
#professionalism
#support strategies
#client interactions
#service excellence
$49.00
Price shown by Coursera — confirm on their site.
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