Professional Skills: Digital Communication
About this course
Learn how to navigate emotional expression in digital spaces with confidence. This course equips professionals with actionable strategies to reduce miscommunication and strengthen digital connections. From texts and emails to video conferences and chat platforms, digital communication is part of daily professional life. Yet conveying and interpreting emotion in these spaces can be challenging. This self-paced course, led by Dr. Nicholas Proferes of ASU's School of Social and Behavioral Sciences, explores how to express, decode and manage emotion effectively in digital settings. Learners will explore the foundations of the communication process, examine the unique barriers and biases present in online platforms, and develop skills to overcome miscommunication with empathy and clarity.
90/100
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- 39/45
- Who stands behind it
- 35/35
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- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- understand the foundations of the communication process
- identify unique barriers and biases in digital communication
- develop strategies to express and manage emotions in digital interactions
Course objectives
- reduce miscommunication in digital environments
- strengthen digital connections among colleagues
- cultivate empathy in online interactions
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