Assertive Communication Mastery: Confidence Without Conflict

About this course

Do you often wish you had spoken up and gotten your voice heard in a situation? Do you relinquish your demands or lose your temper easily during disagreements? Do you want to communicate more effectively or just wish you were taken more seriously?Assertiveness Skills training will help you develop the habits of the assertive person you wish to become. In this course, students will learn how to develop assertiveness using techniques that can be applied in the workplace and in the challenges we face in daily life. By becoming more assertive, we are able to:• Stand up for ourselves• Handle conflicts and disagreements• Take control of situations• Negotiate a good dealLearning outcomes for this Assertiveness course are:• Defining the differences between behaving in an Aggressive, Passive and Assertive manor.• How to build the foundation habits of assertiveness - Understanding barriers to assertiveness and steps to overcome them.• Communicating assertively in conflicts, negotiations and daily life.• How to build an Assertiveness Toolkit (including the 5 main tools of the assertive person ) and how to maintain an assertive mindset going forward.The content for this course runs as follows: 1. Course introduction and learning outcomes 2. Definition of Assertiveness 3. How Assertive am I? Assertiveness Test 4. Passive, Aggressive and Assertive 5. When to be Assertive - The workplace and daily life 6. Barriers to Assertiveness 7. Assertive Behaviours Building Your Assertiveness Toolkit 8. TOOL 1 - Confidence Building - The foundation of assertiveness 9. TOOL 2 - Resilience to be Assertive 10. TOOL 3 - Communication: Assertive Communication/ Body Language 11. TOOL 4 - Conflict: Dealing with Conflict 12. TOOL 5 - Negotiation: Assertive Negotiating 13. Steps to Becoming More Assertive 14. Maintaining an Assertive Mindset<

Course objectives

• to help students develop assertiveness skills applicable in daily life and work
• to enhance communication techniques for handling conflicts and negotiations