MB-910 and MB-920 Microsoft Dynamics 365 Practice Test 2026

About this course

Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM)  and Exam MB-920: Microsoft Dynamics 365 Fundamentals (ERP)Exam MB-910: Microsoft Dynamics 365 Fundamentals (CRM) - As a candidate for this exam, you aspire to understand how customer engagement apps for Dynamics 365 can be used to:Unify profiles and tailor targeted, personalized customer journeys by using Dynamics 365 Customer Insights apps.Efficiently assist users through the complete sales order lifecycle by using Dynamics 365 Sales.Assist agents with case management through the complete customer support lifecycle by using Dynamics 365 Customer Service.Schedule and complete work orders by using Dynamics 365 Field Service.Evaluate how Microsoft 365 Copilot can assist with each of these.The exam is intended for you if you’re seeking to start your journey using Dynamics 365 customer engagement solutions.You can use this exam to prepare for role-based or specialty certifications, but it’s not a prerequisite for any of them.Skills at a glanceDescribe Dynamics 365 Customer Insights (15–20%)Describe Dynamics 365 Sales (20–25%)Describe Dynamics 365 Customer Service (20–25%)Describe Dynamics 365 Field Service (15–20%)Explore the core capabilities of customer engagement apps in Dynamics 365 (15–20%)Exam MB-920: Microsoft Dynamics 365 Fundamentals (ERP)This exam covers the features and capabilities of Dynamics 365 Finance and Dynamics 365 Supply Chain Management.As a candidate for this exam, you aspire to understand how Finance and Supply Chain Management can be used to:Support the core financial model of an organization and its associated processes.Support the business operations of an organization, including warehousing and manufacturing.Unify diff

Course objectives

• Prepare for the MB-910 and MB-920 exams
• Gain foundational knowledge of Microsoft Dynamics 365 applications
• Learn about customer engagement strategies and ERP capabilities