Customer Service - Retail

About this course

      Customer Service professionals need to know a whole lot more about the various ways of delivering services to the customers. It is no longer sufficient just to know the basics.        There have been so many changes in customer expectations and with service delivery, which is why we have created a completely new series of qualifications and certifications. The Customer Service Certification Pathway has been created to support students in their aim to gain relevant qualifications that practically apply to the ever-changing world of customer services.        The Customer Certification Pathway has three main parts: The Customer Service Foundation Program, Customer Service Intermediate Program, and the Customer Service Expert Program.        First part is the The Customer Service Foundation Program which focuses on the fundamentals, general knowledge, terminology and basic concepts used in Customer Service. You must complete this level as a pre-requisite for sitting the Customer Service Intermediate Exam.        Next on the Certification Pathway is the Customer Service Intermediate Program which is made up of 8 courses. All Intermediate topics include (in no particular order):  Customer Service Foundation Intermediate - Communication Strategies, Conflict Resolution and Making Decision and AssertivenessIntermediate - Contact Centers, CRM and Delivering presentations and Public Speaking Intermediate - Sales and RetailCustomer Service Expert Level      Each Customer service Intermediate programs available, you will be eligible to sit the Exam and progress to the Expert program.The exam consists of multiple choice questions, related to the subjects you have chosen.        The next and final level is Customer Service E

Course objectives

• gain a solid foundation in customer service concepts
• develop intermediate skills applicable to diverse scenarios
• qualify for expert-level certification in customer service