Customer Centricity with Professor Jagdish Sheth
About this course
This is a master class in Customer Centricity. Professor Jagdish Sheth, 2020 Padma Bhushan Award winner for Literature and Education, guides you through proven strategies and practical steps for implementing customer centricity practices into your business. Professor Sheth shares wisdom and insight from decades of experience, years of research, and recommendations from multiple senior industry leaders to help grow your business and cut costs by keeping the customers you have by creating a customer centric culture.
75/100
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- 35/35
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What you'll learn
- understand the principles of customer centricity
- develop strategies for creating a customer-centric culture
- implement practical steps to improve customer retention
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