15 Best Customer Service Courses for Beginners
We compared 15 Customer Service courses currently listed on Coursera and Udemy, priced from $9.99 to $49.00. 10 of them teach the subject directly and 5 are built around a certification exam. 1 comes from a named university or institution, including IBM. They are ordered by our CourseAsk score, which is built from how thoroughly each course describes what it teaches, whether it comes from a named institution, and how it compares on price — not from star ratings, which our course data does not include.
- Courses compared
- 15
- Price range
- $9.99 – $49.00
- Providers
- Coursera, Udemy
- Last updated
- 18 Sep 2026
How these 15 courses were chosen
Every course below is a real, currently listed course from Coursera, Udemy, matched to "customer service" by our catalog and ordered by our CourseAsk score. Courses whose own title names the topic rank above those only tagged with it.
The grade on each entry scores how much the provider publishes about the course before you pay — the length and detail of the description, whether it lists learning outcomes and objectives — and whether a named university or institution stands behind it. A is fully documented and institution-backed; E is little more than a title and a price. Courses with almost nothing published are left ungraded rather than marked down, because an unknown course and a poor one are not the same thing.
There are no star ratings on this page — the course feeds we license do not include them, and we would rather leave a column out than fill it with a number we cannot stand behind. What we do have is price: these range from $9.99 to $49.00, as listed by the provider when we last updated the page.
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1
2026 Introduction To Customer Service & Customer Support
Offered by Alex Genadinik
Learn how to provide world-class customer service. Understand the difference between customer service, customer support, and customer experience. Throughout the journey of this course, you'll learn how to effectively com...
$49.00listed price -
2
Introduction to Technical Support
Offered by IBM
Technical Support professionals are in great demand! This is the first course in the IBM IT Support Professional Certificate program, designed to prepare you for a rewarding career in technical support. You will begin th...
$49.00listed price -
3
ChatGPT 101: How To Use ChatGPT For Beginners 25
Struggling to use ChatGPT perfectly? You're not alone. Building effective commands and virtual assistants seems like rocket science, but fret no more! This beginner-friendly course is your secret weapon to crafting aweso...
$19.99listed price -
4
From Beginner to Professional Bartender!
Pelatihan Bartender ini dirancang untuk membekali peserta dengan keterampilan dasar dalam meracik minuman, memahami jenis-jenis minuman beralkohol dan non-alkohol, serta teknik pelayanan bar yang profesional. Program ini...
$19.99listed price -
5
2023 Ultimate Guide to Mastering ChatGPT For Beginners
In this comprehensive course, we're going to cover everything you need to know about ChatGPT and how to use it to improve your productivity, increase your income, and stay ahead of the curve in today's fast-paced digital...
$19.99listed price -
6
IT Help Desk for Beginners
Are you looking to enter and pursue a career in the IT Help Desk industry? Are you searching for a resource that can assist you with learning the basics of what IT Help Desk technicians should know? Or are you so...
$19.99listed price -
7
Microsoft Dynamics 365 CRM Complete Fundamentals(2025)
This course is basic introduction of Microsoft Dynamics 365 CRM(customer relationship management). You will learn all the modules introduction Sales,Marketing,Customer Service , Microsoft Dynamics 365 Finance & Opera...
$19.99listed price -
8
Amazon Connect: Introduction to Amazon Connect and the Contact Control Panel (CCP)
Offered by Amazon Web Services
This course explores the out-of-the-box capabilities of Amazon Connect, the various roles in the Amazon Connect contact center, and the Amazon Connect Contact Control Panel (CCP). The course includes the key features to...
$9.99listed price -
9
Synthflow for Beginners: Build a Voice AI Receptionist
Offered by Coursera
Did you know that voice AI is revolutionizing the way that healthcare practices are managing their front desks? In this engaging 2-hour guided project, you’ll learn to design and deploy an AI-powered dental receptionist...
$9.99listed price -
10
Amazon Connect Routing Fundamentals
Offered by Amazon Web Services
With Amazon Connect routing, organizations can implement intelligent and customizable omnichannel routing strategies to connect customers to agents with the most appropriate skill set. In this course, you will learn the...
$49.00listed price -
11
Microsoft Dynamics 365 Fundamentals MB-910 Exámenes
Microsoft Dynamics 365 Fundamentals MB-910 Exámenes de práctica. La transformación digital de las relaciones con los clientes y los procesos de negocio se apoya hoy en plataformas integradas de vanguardia, donde Microsof...
$29.99listed price -
12
Tests for Microsoft Dynamics 365 Fundamentals (CRM) MB-910
Disclaimer:Tests for Microsoft Dynamics 365 Fundamentals (CRM) MB-910 is an independent publication and is neither affiliated with, nor authorized, sponsored, or approved by, Microsoft Corporation.Course content is subje...
$24.99listed price -
13
MB-920: Microsoft Dynamics 365 Fundamentals (ERP) Tests Q/A
Microsoft Certified - Dynamics 365 Fundamentals (ERP) Practice Exam is a comprehensive and reliable resource designed to help individuals prepare for the official certification exam. This practice exam is specifically ta...
$19.99listed price -
14
MB-910: Microsoft Dynamics 365 Fundamentals CRM Tests 2026
MB-910: Microsoft Dynamics 365 Fundamentals (CRM) certification is designed for individuals seeking to establish a foundational understanding of Microsoft Dynamics 365 Customer Relationship Management (CRM) applications....
$19.99listed price -
15
Simulado Microsoft Dynamics 365 Fundamentals MB-910
Simulado Microsoft Dynamics 365 Fundamentals MB-910. Iniciar uma carreira no ecossistema de aplicações de negócios da Microsoft exige o conhecimento técnico dos conceitos básicos de CRM e ERP integrados à nuvem. Este con...
$34.99listed price
Best Customer Service Courses for Beginners compared
Prices shown are the provider's listed price when we last updated this page. Confirm on their site before enrolling.
What the prices here tell you
The 15 priced courses on this page run from $9.99 to $49.00, with the middle of the range around $19.99 — a spread of $39.01. The options are closely priced, so cost is unlikely to be your deciding factor. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from Coursera and Udemy. The platforms differ in how they sell: some charge once per course, others expect a subscription, and the listed price is not always what you pay at checkout after a promotion. 1 of these are produced by a named university or institution, including IBM — which usually means a fixed syllabus and a recognised certificate, rather than an individual instructor’s own course.
Courses versus exam preparation
5 of the entries here are built around a certification exam rather than teaching Customer Service from scratch. They are the right choice only if you already know the material and want to pass a specific exam; if you are starting out, pick one of the taught courses first and come back to exam preparation afterwards.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page on 18 September 2026 — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.