13 Best Customer Service Courses on edX
We compared 13 Customer Service courses currently listed on edX, priced from $20.00 to $1,000.80. 4 come from a named university or institution, including Chalmers University of Technology, The Hong Kong Polytechnic University and IBM. They are ordered by our CourseAsk score, which is built from how thoroughly each course describes what it teaches, whether it comes from a named institution, and how it compares on price — not from star ratings, which our course data does not include.
- Courses compared
- 13
- Price range
- $20.00 – $1,000.80
- Providers
- edX
- Last updated
- 30 Aug 2026
How these 13 courses were chosen
Every course below is a real, currently listed course from edX, matched to "customer service" by our catalog and ordered by our CourseAsk score. Courses whose own title names the topic rank above those only tagged with it.
The grade on each entry scores how much the provider publishes about the course before you pay — the length and detail of the description, whether it lists learning outcomes and objectives — and whether a named university or institution stands behind it. A is fully documented and institution-backed; E is little more than a title and a price. Courses with almost nothing published are left ungraded rather than marked down, because an unknown course and a poor one are not the same thing.
There are no star ratings on this page — the course feeds we license do not include them, and we would rather leave a column out than fill it with a number we cannot stand behind. What we do have is price: these range from $20.00 to $1,000.80, as listed by the provider when we last updated the page.
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1
AI for Customer Service Professionals
Offered by Microsoft
Transform customer support with AI. Learn to implement chatbots, analyze sentiment, automate ticketing, and boost CSAT—without deep technical skills.
$55.00listed price -
2
Supply Chain Management and Logistics
Offered by Chalmers University of Technology
This course on Supply Chain Management and Logistics offers you a chance to understand the intricacies of the supply chain process, including the coordination and management of logistics. You'll explore key concepts esse...
$88.20listed price -
3
International Hospitality Management
Offered by The Hong Kong Polytechnic University
This course on International Hospitality Management offers insights into the essential skills needed to navigate the dynamic field of hospitality. It covers various aspects, from operational management to customer servic...
$1,000.80listed price -
4
Technical Support Basics for Everyone
Offered by IBM
Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience...
$49.00listed price -
5
Marketing de servicios
Offered by Universidades Anáhuac
This course focuses on the critical aspects of service marketing, exploring how to effectively promote and deliver services to customers. You'll delve into the unique challenges that come with marketing services compared...
$105.30listed price -
6
Contact Center AI (CCAI) Platform
Offered by Google Cloud
This course on the Contact Center AI (CCAI) Platform provides an in-depth understanding of how artificial intelligence is employed in customer service settings. You'll explore key functionalities of the CCAI platform and...
$81.00listed price -
7
Information Technology (IT) Support PC
Offered by IBM
This course focuses on providing the essential skills needed for a career in IT support. You'll learn how to troubleshoot and resolve common technical issues, while also gaining a solid understanding of various operating...
$275.10listed price -
8
Foundations of Client Care
Offered by Osmosis from Elsevier
Foundations of Client Care is designed to enhance your understanding of how to effectively engage and support clients. This course emphasizes the importance of communication, empathy, and professional relationships in pr...
$117.60listed price -
9
Service Etiquette in Financial Services
Offered by State Bank of India
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results in the breach of service...
$99.00listed price -
10
Customer Relationship Management
Offered by Indian Institute of Management Bangalore
Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM.
$189.00listed price -
11
AI Chatbots without Programming
Offered by IBM
Chatbots are increasingly in demand among global businesses. This course will teach you how to build, analyze, deploy and monetize chatbots - with the help of IBM Watson and the power of AI.
$99.00listed price -
12
Logistics Overview, Strategy and Design
Offered by International Supply Chain Education Alliance
Learn the fundamentals of logistics and the importance of customer service levels and distribution network design to enhance the competitive strategy of an organization while reducing risk.
$249.00listed price -
13
Handle Consumer Interactions with CCAIP
Offered by Google Cloud
This course teaches contact center agents about the core features and functionality in Contact Center AI Platform (CCAIP) for handling consumer interactions via chat and call.
$20.00listed price
Best Customer Service Courses on edX compared
Prices shown are the provider's listed price when we last updated this page. Confirm on their site before enrolling.
What the prices here tell you
The 13 priced courses on this page run from $20.00 to $1,000.80, with the middle of the range around $99.00 — a spread of $980.80. That is a wide gap for one subject. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from edX. Everything on this page is sold on the one platform, so the buying experience is the same whichever you pick. 4 of these are produced by a named university or institution, including Chalmers University of Technology, The Hong Kong Polytechnic University and IBM — which usually means a fixed syllabus and a recognised certificate, rather than an individual instructor’s own course.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page on 30 August 2026 — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.