25 Best Customer Service Courses Online
We compared 25 Customer Service courses currently listed on Coursera, Udemy and edX, priced from $9.99 to $109.99. 17 of them teach the subject directly and 8 are built around a certification exam. 1 comes from a named university or institution, including Dell Technologies. They are ordered by our CourseAsk score, which is built from how thoroughly each course describes what it teaches, whether it comes from a named institution, and how it compares on price — not from star ratings, which our course data does not include.
- Courses compared
- 25
- Price range
- $9.99 – $109.99
- Providers
- Coursera, Udemy, edX
- Last updated
- 30 Aug 2026
How these 25 courses were chosen
Every course below is a real, currently listed course from Coursera, Udemy, edX, matched to "customer service" by our catalog and ordered by our CourseAsk score. Courses whose own title names the topic rank above those only tagged with it.
The grade on each entry scores how much the provider publishes about the course before you pay — the length and detail of the description, whether it lists learning outcomes and objectives — and whether a named university or institution stands behind it. A is fully documented and institution-backed; E is little more than a title and a price. Courses with almost nothing published are left ungraded rather than marked down, because an unknown course and a poor one are not the same thing.
There are no star ratings on this page — the course feeds we license do not include them, and we would rather leave a column out than fill it with a number we cannot stand behind. What we do have is price: these range from $9.99 to $109.99, as listed by the provider when we last updated the page.
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1
Dell Technologies Customer Service for Technical Support
Offered by Dell Technologies
This course is designed for aspiring IT professionals who are eager to excel in the dynamic field of technical support. No previous experience is necessary. This course is aimed at equipping participants with the essenti...
$49.00listed price -
2
Customer Service - Retail
This course offers a comprehensive look into the evolving landscape of customer service, especially within the retail sector. It’s designed to equip professionals with essential skills and knowledge that align with curre...
$39.99listed price -
3
Empathy in Customer Service: Skills That Build Trust
Customers don’t just want answers—they want to feel understood.Consider these numbers:• 80% of consumers prefer brands that show understanding and care• 59% of customers will walk away after multiple bad experiences (and...
$99.99listed price -
4
Customer Service Excellence Capstone
Offered by Microsoft
Prove your readiness to excel in modern customer-facing roles with this high-impact Customer Service Excellence Capstone. Designed as the culminating experience of the program, this course challenges you to integrate AI-...
$49.00listed price -
5
Commercial Skills: Negotiation, Sales, Customer service
Offered by Chris Croft Training
Strong commercial skills are essential for succeeding at all stages of your career. This course is taught by world renowned business trainer Chris Croft, and is delivered through short, bite-sized videos packed with prac...
$49.00listed price -
6
Empathy In Customer Service To Make Customers Feed Cared For
Offered by Alex Genadinik
Give better and more personalized care by learning how to use Cognitive Empathy and Emotional Empathy. Make each customer feel special, and turn them into super-fans who stay loyal to your brand, and recommend your busin...
$49.00listed price -
7
Mastering Generative AI for Customer Service Excellence
Offered by Edureka
Mastering Generative AI for Customer Service Excellence is an industry-aligned specialization that helps professionals design, implement, and manage AI-powered customer service systems that are intelligent, efficient, an...
$49.00listed price -
8
Customer Service Essentials: 20 Skills for Happy Clients
Offered by STARWEAVER
Designed for frontline service professionals, this fast-paced microlearning course builds essential skills for delivering standout customer experiences under pressure. In 20 focused, 90-second video lessons, learners pra...
$49.00listed price -
9
Create a Customer Service Survey in Microsoft Forms
Offered by Coursera
Customer service surveys are often used by businesses to gain insights into how their customers perceive their business, service, or product. Microsoft Forms is a free online program that offers all of the tools needed t...
$9.99listed price -
10
GenAI for Customer Service Teams
Offered by Coursera
"GenAI for Customer Service Teams" is an introductory course designed to bridge the gap between generative AI (GenAI) technologies and customer service practices. This course demystifies GenAI, making it accessible for c...
$49.00listed price -
11
The Art of Exceptional Customer Service
This course focuses on enhancing your customer service skills, which are essential for anyone looking to excel as a business owner, manager, or agent. You'll delve into effective strategies for connecting with different...
$19.99listed price -
12
The Art of Exceptional Customer Service 1 Day Full Training
This course offers an insightful look into the world of customer service, drawing on the instructor's extensive experience in real estate and hospitality. You'll gain practical tools to handle challenging customer intera...
$69.99listed price -
13
Customer Service Master Class
Customer service is the new battle ground for business. Customers can go almost anywhere for a product or service these days but when they receive service beyond their furthest expectations they rave about it, tell all t...
$24.99listed price -
14
Using Surveys To Improve Your Customer Service
Offered by Alex Genadinik
Learn how to create effective customer surveys to aid your customer service, how to technically put together a feedback form, and what kinds of questions can be most effective at getting you true insight about the experi...
$49.00listed price -
15
Customer Service, Customer Support, Customer Experience
Offered by Alex Genadinik
Learn A-Z of customer service starting from empathy and emotional intelligence in customer service. Understand how to turn angry clients into happy ones, and just gain a better overall understand of how to handle every s...
$49.00listed price -
16
2026 Introduction To Customer Service & Customer Support
Offered by Alex Genadinik
Learn how to provide world-class customer service. Understand the difference between customer service, customer support, and customer experience. Throughout the journey of this course, you'll learn how to effectively com...
$49.00listed price -
17
AI for Customer Service Professionals
Offered by Microsoft
Transform customer support with AI. Learn to implement chatbots, analyze sentiment, automate ticketing, and boost CSAT—without deep technical skills.
$55.00listed price -
18
MB-230 Dynamics 365 Customer Service Tests
Prepare for the MB-230 Microsoft Dynamics 365 Customer Service exam with this focused practice test course. This course is designed for learners who want to test their knowledge of Dynamics 365 Customer Service, case man...
$109.99listed price -
19
Simulado Microsoft Dynamics 365 Customer Service MB-230
Simulado Microsoft Dynamics 365 Customer Service MB-230. Este teste prático foi desenhado para profissionais que buscam a certificação de consultor funcional em atendimento ao cliente. A gestão eficiente do suporte é um...
$34.99listed price -
20
Simulado MB-230: Dynamics 365 Customer Service Consultant
Este simulado abrangente é projetado para preparar profissionais de TI, consultores e especialistas em atendimento ao cliente para a certificação MB-230, validando suas habilidades como Consultores de Serviço ao Cliente...
$34.99listed price -
21
MB-230: Dynamics 365 Customer Service Functional Consultant
Prepare with confidence for Exam MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant with a complete set of realistic practice tests designed to help you assess your readiness, identify weak areas, and...
$34.99listed price -
22
Exam MB-230: Microsoft Dynamics 365 for Customer Service
Our course content, like the Microsoft Dynamics 365 – MB 230 certification exam, is continually evolving. We have released a new version of the 2019 course, with a stronger and deeper focus on end to end customer service...
$44.99listed price -
23
Microsoft Dynamics 365 Customer Service Functional Exam
Unlock Your Success with MB-230 Microsoft Dynamics 365 Customer Service Functional Consultant Practice ExamsPrepare with Confidence: Gain an edge with not one, not two, but three meticulously crafted, high-quality practi...
$19.99listed price -
24
Tests for Microsoft Dynamics 365 Customer Service MB-230
Disclaimer:Tests for Microsoft Dynamics 365 Customer Service MB-230 is an independent publication and is neither affiliated with, nor authorized, sponsored, or approved by, Microsoft Corporation.Course content is subject...
$24.99listed price -
25
MB-230: Microsoft Dynamics 365 Customer Service Mastery
Learn from Udemy's top-rated trainer, Satish Reddy, who has helped thousands of students worldwide master Microsoft Dynamics 365 and Power Platform. Satish's hands-on approach and clear explanations will make complex con...
$24.99listed price
Best Customer Service Courses Online compared
Prices shown are the provider's listed price when we last updated this page. Confirm on their site before enrolling.
What the prices here tell you
The 25 priced courses on this page run from $9.99 to $109.99, with the middle of the range around $49.00 — a spread of $100.00. The options are closely priced, so cost is unlikely to be your deciding factor. A higher price on this page usually reflects who is behind the course rather than how much material it contains, so it is worth opening two or three at different price points and comparing their syllabus before deciding.
Who is behind these courses
These courses come from Coursera, Udemy and edX. The platforms differ in how they sell: some charge once per course, others expect a subscription, and the listed price is not always what you pay at checkout after a promotion. 1 of these are produced by a named university or institution, including Dell Technologies — which usually means a fixed syllabus and a recognised certificate, rather than an individual instructor’s own course.
Courses versus exam preparation
8 of the entries here are built around a certification exam rather than teaching Customer Service from scratch. They are the right choice only if you already know the material and want to pass a specific exam; if you are starting out, pick one of the taught courses first and come back to exam preparation afterwards.
Before you enrol
Open the provider’s own page and check three things this comparison cannot tell you: when the course was last updated, what the syllabus actually covers in its later sections, and what recent learners say. Prices shown here are the provider’s listed price when we last rebuilt this page on 30 August 2026 — they change often, and a promotion can move them substantially. We earn a commission if you enrol through our links, which costs you nothing and never affects the order courses appear in.