Udemy Certificate 0

Recepcionista de hotel

About this course

Formato innovador, a través de una ficción cinematográfica descubrirás 2 role play representando, el primero, los protocolos y las habilidades personales, administrativas, de organización, escucha y comunicación de los recepcionistas y, el segundo, las quejas más comunes en recepción.Cada dramatización incluye varias master class que te permite desarrollar las habilidades fundamentales para enfrentar tu trabajo en el día a día minimizando la aparición de conflictos y maximizando las oportunidades de negocio.Tutoría: Realizamos un seguimiento personalizado de tu aprendizaje.

55/100

CourseAsk score

What the provider tells you: 31/45
Who stands behind it: 8/35
How complete the listing is: 16/20

Scores how much the provider publishes and who stands behind it — not how well it is taught.

What you'll learn

Understand the personal and administrative skills necessary for hotel reception
Develop effective communication and listening skills
Learn strategies for managing guest complaints
Gain insight into daily operations at a hotel reception

Course objectives

Minimize conflict in guest interactions
Maximize business opportunities through effective service

Communication Skills #conflict resolution #hospitality management #customer service #communication #listening skills #organizational skills #role play #administrative skills #hotel reception #guest relations

Discounted on Udemy

List price $129.99. Udemy runs frequent sales, so the checkout price is usually far lower. We do not receive the live sale price, so we do not guess it — open the course to see today's.

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