TQM & Lean Fundamentals: Improve Processes with JIT, Kanban

About this course

This course provides a clear and practical introduction to Total Quality Management (TQM), tracing its evolution from post–World War II practices to modern-day applications across industries.You will understand why organizations adopt TQM, including how to measure and manage the cost of quality and drive continuous improvement. The course highlights the crucial role of leadership, showing how top management can successfully guide organizational transformation using proven approaches such as Deming’s PDSA cycle.Core concepts such as customer delight, the Kano model, and employee empowerment are explained in a simple and practical manner, making them easy to apply in real-world situations.The course also addresses the differences between manufacturing, software, and service industries, helping you understand how TQM principles can be adapted effectively across domains. You will be guided through a step-by-step approach to implementing TQM, making the transition from theory to practice seamless.A strong emphasis is placed on customer feedback systems and satisfaction surveys, which are essential for any quality-driven organization. You will also learn the process approach to quality improvement, including ETX and Subburaj’s 6S model, providing structured methods to enhance performance.In addition, the course introduces powerful Lean and Japanese management techniques, including:Lean thinkingKanban systemsOne-piece flowCellular manufacturingJust-in-Time (JIT)Zero defects philosophyThese tools will help you reduce waste, improve efficiency, and build high-quality processes.Above all, this course gives you a strong foundation in TQM and process excellence</

Course objectives

• to provide a foundational understanding of TQM and Lean principles
• to equip students with practical tools for quality improvement
• to help students implement TQM in real-world scenarios