edX MOOC / Non-credit 0

Technical Support Basics for Everyone

Name: Technical Support Basics for Everyone
Price: 49 USD
Availability: InStock

IBM

About this course

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree.

74/100

CourseAsk score

What the provider tells you: 23/45
Who stands behind it: 35/35
How complete the listing is: 16/20

Scores how much the provider publishes and who stands behind it — not how well it is taught.

What you'll learn

understanding of basic IT technical support skills
knowledge of troubleshooting methods
familiarity with common technical support tools and technologies

Course objectives

to equip learners with foundational IT support skills
to build confidence in troubleshooting technical issues
to prepare students for entry-level roles in technical support

IT Certifications #communication skills #problem solving #customer service #troubleshooting #it support #technical support #support tools #network basics

$49.00

Price shown by edX — confirm on their site.

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