Supply Chain Management for Retail Professionals

About this course

Master retail supply chain management and learn how products move from suppliers to customers efficiently. Build practical skills in logistics, warehousing, inventory, procurement, sourcing, customer service, and retail technology. This course provides a comprehensive understanding of retail supply chain operations and the critical processes that support successful retail businesses. Learners will explore retail distribution, transportation planning, warehouse management, cross-docking, inventory control, supplier relationship management, procurement, and global sourcing. The course also examines customer service, order fulfillment, omnichannel retailing, reverse logistics, loyalty programs, and modern retail formats. In addition, learners will discover how technologies such as ERP systems, RFID, barcoding, retail analytics, POS systems, and mobile applications enhance operational performance and customer experience. Through practical retail-focused examples and industry-relevant concepts, learners will gain the knowledge needed to optimize supply chain performance, improve inventory availability, strengthen supplier relationships, and support business growth in modern retail environments. By the end of the course, learners will be equipped to analyze, manage, and improve retail supply chain operations across procurement, logistics, distribution, customer fulfillment, and technology-enabled retail processes.

Course objectives

• optimize supply chain performance
• improve inventory availability
• strengthen supplier relationships