Coursera
MOOC / Non-credit
0
Simulation of Call Centre Operations Using R Simmer
About this course
Introduction To Call Centre Simulation Process Create Statistical Variables Required For Simulation Define Trajectories for Call Centre Departments Define Teams, Resources & Arrivals of Calls Run Call Centre Simulation & Store Results Plot Charts & Interpret Simulation Results
D
40/100
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- What the provider tells you
- 16/45
- Who stands behind it
- 8/35
- How complete the listing is
- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- create statistical variables for simulations
- define call center department trajectories
- allocate resources for call handling
- run call center simulations
- analyze and interpret simulation results
Operations Management
#resource allocation
#data visualization
#statistical analysis
#performance metrics
#r programming
#workflow optimization
#operations research
#call center simulation
#Simmer
#efficiency improvement
$9.99
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