ServiceNow Certified System Administrator (CSA) Test 2026

About this course

Are you ready to prepare for the ServiceNow Certified System Administrator (CSA) exam ?The ServiceNow Certified System Administrator Exam Specification defines the purpose, audience, testing options, exam content coverage, test framework, and prerequisites to become Certified System Administrator certified.The ServiceNow System Administrator Certification (CSA) demonstrates that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow system.The ServiceNow Certified System Administrator exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Certified System Administrator.Additional Recommended ExperienceIndustry experience with database concepts and system management.System administrator role and/or access to ServiceNow administrative applications and modules.Some knowledge of IT Help Desk processes and the incident, problem, and change workflows are also helpful.Three to six months of experience using and/or maintaining a ServiceNow instance.General familiarity with industry terminology, acronyms, and initialisms.Exam Scope :-Platform Overview and NavigationServiceNow Platform overviewPlatform capabilities and servicesThe ServiceNow InstanceNext Experience Unified NavigationInstance ConfigurationInstalling applications and pluginsPersonalizing/customizing the instanceCommon user interfaces in the PlatformConfiguring Applications for CollaborationLists, Filters, and TagsList and Form anatomyForm ConfigurationForm templates and sa

Course objectives

• prepare for the ServiceNow Certified System Administrator exam
• develop practical skills for configuring ServiceNow
• gain knowledge about the administration of ServiceNow instances