Salesforce Field Service Lightning Consultant Practice Tests
About this course
About the Salesforce Field Service Consultant CredentialSuccessful completion of the Salesforce Certified Field Service Exam helps maintain quality and consistency in skills and knowledge within the Salesforce Certified Field Service community. The objective of the Salesforce Certified Field Service Consultant program is to test and certify qualified implementation consultants, partners, and administrators on their ability to deploy Salesforce Field Service to an organization.Audience Description: Salesforce Field Service ConsultantThe Salesforce Certified Field Service Consultant program is designed for consultants who have experience implementing Salesforce Service Cloud and Salesforce Field Service. A Salesforce Certified Field Service Consultant designs and deploys solutions that support customer business processes and requirements using the Salesforce Field Service product, managed package, and Salesforce Field Mobile application. The consultant has field service industry experience, mobile solution expertise, and a solid understanding of the Salesforce core object model. The Salesforce Certified Field Service Consultant has the following experience:1-2 years as a business analyst1+ years in the field services industry 2+ years of services and support experienceExam OutlineThe Salesforce Field Service Consultant Exam measures a candidate’s knowledge and skills related to the following objectives. A candidate should have hands-on experience implementing Salesforce Service Cloud and Salesforce Field Service solutions and have demonstrated the application of each of the features/functions below. Managing Resources: 16%Managing Work Orders: 23%Managing Scheduling and Optimization: 28%Configuring Mobility: 10%Managing Inv
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What you'll learn
- understand resource management within Salesforce
- effectively manage work orders using Salesforce features
- optimize scheduling and dispatching processes
- configure mobile capabilities for field service teams
Course objectives
- prepare participants for the Salesforce Certified Field Service Exam
- demonstrate hands-on experience in Salesforce implementations
- test knowledge of key concepts related to field service processes
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