Salesforce Certified Business Analyst Practice Test QA

About this course

Are you ready to prepare for the Salesforce Certified Business Analyst exam ?The Salesforce Certified Business Analyst program is designed for Business Analysts with Salesforce experience. The successful candidate understands business needs, captures requirements, and collaborates with stakeholders to support the development of Salesforce solutions which drive business improvements.A Salesforce Certified Business Analyst drives business improvements, and collaborates with stakeholders to understand business needs and value in the context of the customer environment. The candidate has experience working in a particular industry or domain and supporting the business with the Salesforce Platform (that is Sales Cloud, Marketing Cloud, and so on).The successful candidate has experience with common business practices such as eliciting requirements, mapping business processes, writing user stories, validating solutions, user acceptance testing, and facilitating virtual and in-person workshops. The candidate will be able to apply Salesforce business analysis best practices, guide collaboration between business stakeholders, act as a liaison between business and development teams, and understand the implications of various software development lifecycle methodologies.Exam OutlineThe Salesforce Certified Business Analyst exam measures a candidate’s knowledge and skills related to the following objectivesCustomer DiscoveryCollaboration with StakeholdersBusiness Process MappingRequirementsUser StoriesDevelopment Support and User Acceptance

Course objectives

• Customer Discovery
• Collaboration with Stakeholders
• Business Process Mapping
• Requirements
• User Stories
• Development Support and User Acceptance