Salesforce Certified Business Analyst Practice Exam. 2026

About this course

The Salesforce Certified Business Analyst examination is thoughtfully crafted to assess the capabilities of Business Analysts who possess a rich background in Salesforce operations. The individuals who excel in this examination not only grasp the intricacies of business requirements but also have a knack for harnessing these needs to foster the creation of innovative Salesforce solutions that translate into tangible business enhancements.Audience Profile: Salesforce Certified Business AnalystA Salesforce Certified Business Analyst takes the reins when it comes to steering business advancements forward. By actively engaging with stakeholders, they delve into the realm of comprehending business needs and identifying how these requirements align with customer environments. Moreover, these candidates boast an impressive track record of working within specific industries or domains, leveraging the power of the Salesforce Platform (such as Sales Cloud, Marketing Cloud, among others) to bolster business endeavors.In this course, you will learn:Customer Discovery: 17%Determine business strategies, goals, initiatives, and challenges to define the scope of a Salesforce project or business initiative.Discover how a customer is leveraging existing products to establish the current state.Understand and explain Business Analyst roles and responsibilities in different phases of the implementation lifecycle.Apply the implementation lifecycle for planning business analysis activities.Analyze the customer's Salesforce environment(s) to identify opportunities and constraints.Demonstrate knowledge of Salesforce capabilities, align them with business needs, and recommend potential solutions.Collaboration with Stakeholders: 23%Plan discovery activities based on the target stakeholders to perform a thorough a

Course objectives

• Develop skills in customer discovery
• Enhance collaboration with stakeholders
• Understand Salesforce capabilities aligned with business needs