Salesforce Certified Agentforce Specialist Exam Prep

About this course

About the ForceDigest Agentforce Specialist CourseThis course is for professionals responsible for managing Agentforce within their organizations. It covers Agentforce functions along with Salesforce Platform configuration. Participants will verify their skills in applying Agentforce to support business success.Who Should Take This CourseCandidates should be able to configure and manage Agentforce and have a solid grasp of Salesforce’s core functions. The course helps you demonstrate your knowledge in:Navigating Salesforce tools and creating custom solutions, actions, or integrations.Identifying proper use cases for Prompt Builder, managing prompt templates, and using grounding techniques.Building and tailoring agents to meet specific business needs and testing them with the Agentforce Testing Center.Using the Agentforce Data Library to improve response accuracy and personalize interactions, along with understanding Data Cloud retrievers.Participants will learn to use Agentforce to streamline processes and support teams in working more efficiently. They will be capable of creating custom agents with prebuilt skills for various departments, integrating these agents with existing systems, and applying best practices for accurate, context-sensitive interactions.What This Course Does Not CoverA candidate is not expected to:Possess in-depth knowledge of configuring or fine-tuning large language models (LLMs).Be familiar with coding languages such as Apex or Python.Have advanced familiarity with external artificial intelligence (AI) tools.Understand transformer architecture or perform ROI calculations.Be skilled in white space analysis or have experience with Marketing Cloud, Heroku, Commerce Cloud, MuleSoft, Tableau, Slack, Quip, or Industry Clouds.About the

Course objectives

• demonstrate knowledge of Salesforce functions
• streamline business processes
• support teams in working efficiently
• apply best practices for context-sensitive interactions