Salesforce Agentforce Masterclass: Hands-on Guide

About this course

This course is your complete, end-to-end guide to Salesforce Agentforce, designed for professionals who want to move beyond theory and build real, production-ready AI solutions.Whether you're a Salesforce Admin, Developer, Architect, or Consultant, this course will help you understand not just how Agentforce works—but how to apply it in real-world scenarios.You will learn:AI Fundamentals + Prompt EngineeringAgentforce Architecture & Einstein Trust LayerPrompt Builder & Grounding TechniquesCustom Actions using Flow & ApexLegacy Agentforce Builder + Modern Agent ScriptRAG (Retrieval Augmented Generation) with Data LibraryMulti-channel Agent Invocation (Flow, Apex, API, Slack, Experience Cloud)Custom Lightning Types for interactive UIWhat You Will Build (Real Projects)This is a hands-on course with real business use cases: Build an Employee Agent to summarize Salesforce Cases Create a Case Management Automation Agent (Flow-based) Develop an Escalation Scoring Engine using Apex Generate Sales Emails using Prompt Templates Build a Balance Transfer Agent using Agent Script  Implement a Lead Creation UI using Custom Lightning Types Use RAG with Files & Knowledge ArticlesBy the End of This Course, You Will Be Able To:Design and build AI-powered ag

Course objectives

• design and build AI-powered agents
• develop automation solutions for case management
• implement user interfaces with custom Lightning types