Professional Skills: Conflict Management and Negotiation
About this course
In today's fast-paced, high-stakes environments, conflict is inevitable. The Conflict Management and Negotiation specialization—built with Kristyn Carmichael, Training Director for the Lodestar Dispute Resolution Center at Arizona State University—provides professionals with a comprehensive framework for approaching conflict constructively across all stages, from assessment to resolution. Whether you lead teams, support operations, or manage client relationships, this program helps you turn conflict into opportunity. This specialization is designed for: Team leaders, managers, and executives HR professionals, mediators, and DEI facilitators Project managers and client-facing professionals Anyone navigating team dynamics, feedback conversations, or role-based conflict Professionals seeking practical, applicable conflict resolution skills
83/100
CourseAsk score
- What the provider tells you
- 32/45
- Who stands behind it
- 35/35
- How complete the listing is
- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- understanding conflict resolution strategies
- navigating team dynamics
- applying negotiation techniques
- assessing conflicts effectively
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