Product and Service Development: Empathy Mapping with Miro
About this course
By the end of this project, you will be fluent in identifying and creating Empathy Maps based on persona for new products and services and in deriving opportunities from your analysis, thus generating positive results for your business venture. This project is designed to engage and harness your visionary and exploratory abilities. You will use proven models in strategy and product development with the Miro platform to explore and analyze customer data combined with the development of Empathy Maps. This is an important step for individuals or companies wanting to explore new products or services. We will practice critically examining the developed persona. You will engage in evaluating, through examples and hands-on practice, making decisions on product orientation.
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Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- create Empathy Maps based on customer personas
- analyze customer data
- identify opportunities for new products and services
Course objectives
- develop skills in empathy mapping
- learn to use the Miro platform for product development
- practice evaluating and making decisions on product strategies
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