Practical AI and prompting for customer care professionals

About this course

Welcome to the “Practical AI and prompting for customer care professionals” — a unique, hands-on course designed to help you get practically trained on various job-specific AI use cases and technologies across various modalities. You will discover AI-powered tools to enhance your daily tasks, gaining immediate hands-on experience. You will: - Intensively practice and apply AI-driven customer care and after sales-specific use cases—making AI a daily companion in your workflows and daily job routines. - Start to use AI technologies into your daily sales activities with hands-on exercises in interactive playgrounds and sandbox environments, increasing your confidence to experiment, iterate, and optimize AI-driven tools and technologies right in the course. - Master prompting techniques & discover prompting libraries for different Generative AI models for example, to craft high-impact support scripts, customer engagement strategies, and service enhancement initiatives—unlocking new ways to proactively address customer concerns and increase overall satisfaction. - Get inspired by participating in a project to conceptualize a personalized AI use case for your job role. Welcome to the unique “Practical AI and prompting for customer care professionals” course. Just start your AI journey and discover all the fascinating opportunities opened up for you by Artificial Intelligence.

Course objectives

• to practice AI technologies in daily customer care tasks
• to explore and apply prompting techniques for various AI applications
• to conceptualize personalized AI use cases relevant to individual job roles