Overbooking management for hotel managers
About this course
This course 'Overbooking management for hotel managers' is based towards students who are new to overbooking in the hospitality industry.If you have little to no experience in overbooking management and want to learn the basics techniques of overbooking then this course is for you.Together we will discuss all the basics of overbooking in a hotel. By the end of this course you will have a solid foundation and basic understanding of; what overbooking is, what you need in order to make an overbooking strategy, why overbooking is important. You'll learn about no-shows and walking a guest and when to accept which one. You will be able to determine a service level based on costs on how to determine the right overbooking ratio and more. When you've finished this course you'll be able to make a simple, quick and effective overbooking strategy for your hotel. You'll know how to use historical data to set up new overbookings. So learn to overbook today!
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- 8/35
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What you'll learn
- understand the basics of overbooking and its importance
- create a simple overbooking strategy
- determine the appropriate overbooking ratio based on costs
- learn how to manage no-shows and guest walking
Course objectives
- to provide a foundational understanding of overbooking
- to equip students with practical techniques for managing overbookings
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