Operations Management: Operations and the Organization

About this course

The  course on Operations Management and the Organization is part of the Operations Management Training Program which includes a number of eight sections also presented as individual courses for your convenience.You’ll also put ideas into practice through short case studies, realistic scenarios, and quick exercises that mirror day-to-day decisions—capacity planning, demand forecasting, process design, quality control, and continuous improvement. Templates and checklists are included so you can immediately apply tools like SIPOC diagrams, basic control charts, and throughput calculations to your own team or project.The course is designed for managers, analysts, and ambitious contributors across functions—operations, finance, HR, marketing, and IT—who need a common language for how work flows through an organization. Whether you lead a plant floor, a customer support team, or a product launch, you’ll gain a systems view of how strategy, process, people, and technology connect to deliver value reliably and at scale.The course addresses the basics of operations management in both manufacturing and service organizations. You will learn about the distinction between manufacturing and service operations and about how they may be combined in modern organizations.what operations management is and the eight functional areas it covers.about the concept of organizational strategy, the four-phase process for formulating this strategy, and how the strategy should be aligned with operations strategy in manufacturing and services contexts, andabout the transformational model for understanding operations and about four kinds of transformation that businesses engage in.This course will provide you with important foundational knowledge of operations management. This can help you better understand how achieving excellence in operations management can give your organization a competitive advantage.That’s it! Now go ahea

Course objectives

• to provide foundational knowledge of operations management
• to enhance understanding of how operational excellence can provide a competitive advantage