Ombudsman: A Unique Role in Dispute Resolution

About this course

Do you know what an ombudsman is? Do you know they exist across the entire world? Do you know how an ombuds can help you? In his course, you’re offered a rare look inside the many ways ombuds facilitate building fairness, trust, and effective communication across various institutions and communities. Continuing to break the boundaries of education, this course invites you to explore at your own pace and preference, a range of ombuds models and specialized roles, and learn how each type of ombuds enacts their own set of core principles in distinct ways. Through case studies, presentations, and discussions with leading ombuds practitioners, you’ll gain insight into the real-world scenarios that highlight ombudsman as dispute resolution professionals who navigate complex dilemmas, mediate conflicts, and empower others to influence systems for the better. Whether you hope to become an ombuds, establish a program, understand how ombuds compare to other dispute resolution models, or are simply curious about this fascinating field, this course offers an accessible and thought-provoking introduction to a role that helps individuals, organizations, and institutions thrive.

Course objectives

• to provide an understanding of the ombudsman profession
• to explore the impact of ombudsmen on organizations and communities
• to facilitate discussions about the application of ombuds principles in various scenarios