Negotiation and Ethical Practices in Account Management
About this course
This course focuses on developing negotiation skills and understanding the ethical practices critical to account management. Learners will explore advanced techniques for contract negotiation, tactics for engaging with prospective clients, and navigating regulatory and ethical challenges. Through practical exercises, learners will enhance their ability to secure win-win outcomes and maintain ethical standards in their professional practice while learning how to responsibly use AI tools such as Microsoft Copilot, with an emphasis on data privacy, human oversight, and legal compliance.
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What you'll learn
- develop advanced negotiation techniques
- understand ethical practices in account management
- navigate regulatory challenges
- engage effectively with clients
- apply AI tools while ensuring data privacy and compliance
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