Navigating Difficult Conversations
About this course
Conflict at work is unavoidable, and the cost of mishandling it shows up in stalled projects, damaged relationships, and disengaged teams. This Specialization teaches you how to handle disagreement, resolve conflict, and create safe spaces for tough conversations across three connected courses led by conflict resolution expert Lynne Hurdle and inclusion strategist Sterling De Sutter Summerville. You'll practice active and strategic listening, manage emotions under pressure, apply hostage negotiation tactics, avoid the most common conflict-resolution mistakes, and build inclusive, psychologically safe environments where teams can raise hard issues. By the end, you'll be ready to lead difficult conversations with confidence, resolve workplace conflict productively, and advocate for a culture where tough dialogue is welcomed instead of avoided.
75/100
CourseAsk score
- What the provider tells you
- 39/45
- Who stands behind it
- 20/35
- How complete the listing is
- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- practice active and strategic listening
- manage emotions under pressure
- apply negotiation tactics
- avoid common conflict-resolution mistakes
- create psychologically safe environments
Course objectives
- resolve workplace conflict productively
- advocate for inclusive dialogue
- lead difficult conversations with confidence
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