Microsoft MB-910 Practice Test

About this course

The MB-910: Microsoft Dynamics 365 Fundamentals (CRM) course is specifically designed to help learners master the concepts of customer engagement within the context of Microsoft Dynamics 365. This course prepares students for the MB-910 certification exam, updated as of September 19, 2022, and focuses on the core customer engagement apps within the Dynamics 365 suite. These include Dynamics 365 Marketing, Dynamics 365 Sales, Dynamics 365 Customer Service, Dynamics 365 Field Service, and other relevant topics.Course OverviewThe course is a blend of lectures and hands-on labs that offer practical experience. By taking this course, students will:Gain a comprehensive understanding of customer engagement capabilities in Dynamics 365.Learn about the core features and functionalities of the Dynamics 365 apps, including Marketing, Sales, Customer Service, and Field Service.Dive deep into exam learning paths to systematically understand concepts and prepare for the certification exam.Build the foundational knowledge required to approach customer engagement scenarios and apply the relevant Dynamics 365 solutions.Key Areas of Focus:Customer Engagement: Understand the importance and implementation of customer engagement within a business environment.Dynamics 365 Apps: Explore the core functionalities of Dynamics 365 Marketing, Sales, Customer Service, and Field Service, and how they work together to enhance business processes.Exam Preparation: Learn step-by-step exam paths, covering

Course objectives

• Gain foundational knowledge for customer engagement scenarios
• Learn how Dynamics 365 applications work together to improve business processes
• Follow structured exam learning paths to prepare for certification