Microsoft MB-230 MB-240 Questions Test Verified QA Updated
About this course
Welcome to Exam MB-230 and MB-240 Practice TestsGet Microsoft Exams Practice Tests Verified Questions and Answers including Hotspot , Drag drop questions.MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant :-Candidates for this exam are functional consultants with customer service expertise. They are responsible for implementing omnichannel solutions that focus upon service, quality, reliability, efficiency, and customer satisfaction.Candidates design and implement service management processes in collaboration with solution architects. Candidates collaborate with customer engagement administrators to implement and upgrade customer service components including knowledge management, customer feedback, and connected services.Candidates must have strong applied knowledge of customer service including in-depth understanding of cases, knowledge management, unified routing and queues, entitlements, resource scheduling, service- level agreements (SLAs), visualizations, connected services, Customer Service Insights, Power Virtual Agents, Customer Service workspaces, Customer Voice, and Omnichannel for Customer Service. The functional consultant's knowledge should include a comprehensive understanding of the customer service application's role in relationship to the Dynamics 365 suite of apps along with a basic understanding of the solution architecture and quality assurance.MB-230 Exam Topics :-Manage cases and Knowledge ManagementManage entitlements and SLAsImplement schedulingImplement multi-session experiences for Customer ServiceManage analytics and insights Implement Microsoft Power Platform Implement Connected Customer Service Implement routing MB-240: Microsoft Dynamics 365 Field Service Functional Consultant :-Candidates
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What you'll learn
- Manage customer service cases
- Implement scheduling for service management
- Use analytics and insights effectively
- Design omnichannel solutions for customer service
Course objectives
- Equip learners with the skills needed to pass the MB-230 and MB-240 exams
- Understand the dynamics of customer service and field service consultant roles
- Develop applied knowledge of Dynamics 365 applications related to customer service
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