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Master Microsoft Dynamics 365 Unified Service Desk (USD)

Name: Master Microsoft Dynamics 365 Unified Service Desk (USD)
Price: 99.99 USD
Availability: InStock

About this course

The course walks through setting up and customizing Microsoft Dynamics 365 Unified Service Desk for customer‑service scenarios, covering configuration of agents, integration points with Dynamics 365 Customer Service, and tailoring the UI to match business processes. It’s aimed at consultants or aspiring consultants who already have a working knowledge of Dynamics 365 and want to extend that expertise into the Unified Service Desk platform.

55/100

CourseAsk score

What the provider tells you: 31/45
Who stands behind it: 8/35
How complete the listing is: 16/20

Scores how much the provider publishes and who stands behind it — not how well it is taught.

What you'll learn

Configure Unified Service Desk workspaces and agents
Integrate USD with Dynamics 365 Customer Service modules
Customize the USD user interface and scripts
Implement routing and queuing rules for service agents
Troubleshoot and optimize USD deployments

Course objectives

Provide hands‑on guidance for installing and configuring USD
Demonstrate how to connect USD to existing Dynamics 365 environments
Show techniques for customizing screens and actions within USD

Cloud Computing #customer experience #customer service #sales automation #operations management #cloud solutions #microsoft dynamics 365 #field service management #usd #project service automation #dynamics 365 #unified service desk #crm #service desk #configuration #customization #integration #agent routing #workflow #scripting

$99.99

Price shown by Udemy — confirm on their site.

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