KPI Development: Build KPIs from Strategy & CSF [EN]
About this course
Struggling to measure what really matters in your company?Most businesses set goals without understanding what to measure — resulting in misaligned teams, wasted resources, and performance that never improves.In this course, you’ll learn how to develop an effective KPI system that drives real business results. No theory overload — just practical tools, frameworks, and real cases you can apply immediately.By the end, you’ll know how to:Identify critical success factors (CSFs)Differentiate between vanity and actionable metricsDesign clear, business-aligned KPIsVisualize data in ways that support leadership decisionsAvoid the most dangerous myths about KPIsWhat’s inside the course:Class 1: What are Key Performance Indicators (KPIs)Four types of indicatorsCharacteristics of effective KPIsLinking KPIs with strategyPast, present, and future-oriented metricsThe 10-80-10 ruleUnderstanding critical success factorsClass 2: Finding Critical Success Factors (CSFs)KPI systems in real companiesFour-stage development processTwo-day workshop structureImpact mapping case: airline exampleClass 3: Selling KPI Changes to StakeholdersProductivity lawsEmotional drivers in KPI adoptionPreparing elevator pitches and proposalsJohn Kotter’s 8 steps to changeClass 4: Designing KPIsCommon trapsMetric formulationCost-benefit evaluation of metricsReformulation and categorization exercisesClass 5: Defining Performance Indicators<
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What you'll learn
- Identify critical success factors (CSFs)
- Differentiate between vanity and actionable metrics
- Design clear, business-aligned KPIs
- Visualize data in ways that support leadership decisions
- Understand common traps in KPI formulation
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