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KPI Development: Build KPIs from Strategy & CSF [EN]
Udemy MOOC / Non-credit 0

KPI Development: Build KPIs from Strategy & CSF [EN]

About this course

Struggling to measure what really matters in your company?Most businesses set goals without understanding what to measure — resulting in misaligned teams, wasted resources, and performance that never improves.In this course, you’ll learn how to develop an effective KPI system that drives real business results. No theory overload — just practical tools, frameworks, and real cases you can apply immediately.By the end, you’ll know how to:Identify critical success factors (CSFs)Differentiate between vanity and actionable metricsDesign clear, business-aligned KPIsVisualize data in ways that support leadership decisionsAvoid the most dangerous myths about KPIsWhat’s inside the course:Class 1: What are Key Performance Indicators (KPIs)Four types of indicatorsCharacteristics of effective KPIsLinking KPIs with strategyPast, present, and future-oriented metricsThe 10-80-10 ruleUnderstanding critical success factorsClass 2: Finding Critical Success Factors (CSFs)KPI systems in real companiesFour-stage development processTwo-day workshop structureImpact mapping case: airline exampleClass 3: Selling KPI Changes to StakeholdersProductivity lawsEmotional drivers in KPI adoptionPreparing elevator pitches and proposalsJohn Kotter’s 8 steps to changeClass 4: Designing KPIsCommon trapsMetric formulationCost-benefit evaluation of metricsReformulation and categorization exercisesClass 5: Defining Performance Indicators<

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What you'll learn

  • Identify critical success factors (CSFs)
  • Differentiate between vanity and actionable metrics
  • Design clear, business-aligned KPIs
  • Visualize data in ways that support leadership decisions
  • Understand common traps in KPI formulation
Operations Management #business strategy #data visualization #stakeholder engagement #data analysis #performance metrics #organizational alignment #kpi #critical success factors #metric formulation #impact mapping
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