ITSM Zurich Delta Exam: ServiceNow IT Service Management

About this course

Latest update (April 2026): Updated all Zurich practice questions to align with the ServiceNow CIS-ITSM Delta exam.Exam PurposePrepare for the 'ServiceNow Certified Implementation Specialist certification in IT Service Management (CIS-ITSM)' delta exam with the most comprehensive set of practice questions with detailed answer explanations, images, diagrams, screenshots, and reference links.The CIS-ITSM exam certifies that you have the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of ServiceNow ITSM applications.Exam Preparation Exam questions are based on the official ServiceNow Delta study guide and the ServiceNow release notes. This course should not be considered an official study or exam material and should only be used to practice for the Delta exam.It also helps you familiarise yourself with the exam format and structure and practice your knowledge in a simulated exam environment.Practice Test FocusThis course focuses on testing the specific topic area of the certification for the features and functionality that were first introduced or changed in each ServiceNow release.Test 1: Zurich DeltaTest 2: Xanadu releaseTest 3: Washington DC releaseTest 4: Vancouver releaseTest 5: Utah releaseTest 6: Tokyo releaseTest 7: San Diego releaseTest 8: Rome releaseTest 9: Paris & Quebec releasesThe course is regularly updated to align with the latest ServiceNow release and exam changes.Exam ScopeIncident Management (25%)Problem Management (15%)Change Management (25%)Service Portfolio Management (5%)