edX
MOOC / Non-credit
0
Introduction to IT Service Management using ServiceNow
About this course
Learners will walk away with introductory knowledge of the ServiceNow platform, what IT Service Management is, and how to apply terms and processes to their everyday jobs. Upon completion of the course, learners will be able to enroll in career paths supporting their current jobs and obtain industry micro and mainline certifications.
B
74/100
CourseAsk score
- What the provider tells you
- 23/45
- Who stands behind it
- 35/35
- How complete the listing is
- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- understand the basics of IT Service Management
- navigate the ServiceNow platform
- apply ITSM terms and processes at work
Course objectives
- provide an introduction to IT Service Management
- enable learners to use ServiceNow in their jobs
- prepare learners for career advancement and certification opportunities
IT Certifications
#it service management
#it certifications
#career paths
#servicenow
#industry certifications
#process application
#job skills
#introductory knowledge
#service management processes
$25.00
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