edX
MOOC / Non-credit
0
Handle Consumer Interactions with CCAIP
About this course
This course teaches contact center agents about the core features and functionality in Contact Center AI Platform (CCAIP) for handling consumer interactions via chat and call.
D
52/100
CourseAsk score
- What the provider tells you
- 16/45
- Who stands behind it
- 20/35
- How complete the listing is
- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- understanding the core features of CCAIP
- managing consumer interactions via chat
- managing consumer interactions via call
Artificial Intelligence
#customer experience
#contact center
#customer service
#chatbots
#ai management
#chat management
#call management
#consumer interactions
#contact center ai
#artificial intelligence tools
$20.00
Price shown by edX — confirm on their site.
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