Fixing Healthcare Delivery 2.0: Advanced Lean
About this course
Lean or Toyota Production System (TPS) is responsible for revolutionizing the auto industry by creating highly reliable and safe cars and trucks. In this course healthcare providers, administrators, engineers, and healthcare professional students will be taught how to apply the principles and tools of Lean to health care. They will learn how to identify and remove of waste, design standardized work, apply 5S, map Value streams, create process maps, conduct rapid improvement events (RIEs), level workflow, use A3 forms and Paredo charts, apply error proofing, and create effective visual controls. The instructional videos minimize Lean technical language, and include patient cases to make the lessons more appealing to students in healthcare. Acknowledging that patients are very different from cars we have carefully adapted Lean to health care and call our system: Patient-centered Healthcare Delivery System (PHDS). The name and abbreviation emphasize two key principles taught in our course: 1. Just like PhDs the scientific method must be continually applied when creating plans to improve our systems of care. 2. All improvements must be made looking through the eyes of patients. Armed with this new knowledge students will be able to design and implement sustainable healthcare delivery system improvements.
90/100
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What you'll learn
- identify and eliminate waste in healthcare delivery
- design standardized work processes
- apply 5S methodology
- map value streams and create process maps
- conduct rapid improvement events (RIEs)
- level workflow for optimal efficiency
- utilize A3 forms and Pareto charts
- implement error-proofing techniques
- create effective visual controls
Course objectives
- to enhance understanding of Lean principles in a healthcare context
- to empower students to design and implement sustainable improvements in healthcare delivery
- to emphasize patient-centered care through Lean methodologies
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