Empathy at Work | Trauma-Informed Communication & Culture

About this course

What you’ll learnDefine empathy and trauma-informed care in workplace settingsStrengthen communication skills for trust, respect, and safetyRecognize trauma triggers in business environmentsApply active listening and nonverbal communication skillsFoster inclusive, empathetic leadership across diverse teamsCommunicate with clarity and compassion in challenging momentsCreate a culture of psychological safety through empathyNavigate burnout, soft skills screening, and workplace etiquetteWrite empathetic, professional emails and team messagesIn today’s evolving workplace, empathy isn’t optional—it’s a leadership skill, a team strategy, and a business advantage.Empathy at Work | Trauma-Informed Communication & Culture provides you with the skills to lead, listen, and build trust across teams—especially in times of stress, change, or conflict. Designed with practical business examples and supported by neuroscience and trauma-informed care principles, this course will reshape how you communicate in meetings, emails, and team interactions.Whether you lead teams or support them, this training helps you understand how trauma affects memory, decision-making, and emotional safety. You’ll walk away with tools to lead with clarity, manage conflict compassionately, and build a psychologically safe work culture.Inside the course, you'll find:Bonus Toolkit: Trauma-Informed Leadership Toolkit (PDF)Optional Completion Badge: Earn your certificate and download your Pursuing Wisdom Academy course badge for professional sharingWith over 100,000 students across 197 countries, our courses help professionals upskill with confidence, clarity, and real-world relevance.

Course objectives

• Strengthen communication skills for trust, respect, and safety
• Create a culture of psychological safety through empathy
• Navigate burnout, soft skills screening, and workplace etiquette