Difficult Conversations at Work: Assertive Communication

About this course

This course contains the use of artificial intelligence. Difficult conversations at work don't have to feel impossible. This course teaches assertive communication through practical, role-play-based training — so you can speak up with confidence, handle workplace conflict without damaging relationships, and turn tense moments into win-win outcomes. Many professionals struggle with communication: you may stay silent and later regret not speaking up, or speak too strongly and damage relationships. Assertiveness is the essential skill that helps you find the middle path—expressing yourself honestly while respecting others.This course teaches assertive communication through a unique and engaging learning experience set in a fictional company called Burrow Inc., where prairie dogs work together in a modern organization.Practical, Trainable, and Life-Long SkillsGuided by Minerva, a wise elder and your instructor, you will explore assertiveness not just as a theory, but as a practical, trainable life skill. This workshop is built around structured role-play practice.The Learning Process for Each Topic:Understand the Scenario: Identify real-world workplace challenges.Skill Explanation: Learn the specific assertiveness techniques needed to resolve those problems.Interactive Role-Plays: Complete three role-plays with the characters.Advanced Roleplay: The third question is designed to test your adaptability in complex situations requiring multiple skills.Detailed Review: Every role-play includes an in-depth analysis. By comparing "NG Examples" with "OK Examples," you will learn exactly why certain responses are effective.Key to Success: Carefully reading these explanati

Course objectives

• to develop skills for expressing oneself assertively
• to improve ability to resolve workplace challenges
• to learn through structured practice and feedback