edX
MOOC / Non-credit
0
Customer Success: Conociendo al Cliente
About this course
Aprende cómo incorporar la estrategia de Customer Success (éxito del cliente) para descubrir de forma anticipada las necesidades de tus clientes y obtener un alto nivel de satisfacción mediante el sentido de pertenencia y lealtad de los clientes hacia la marca, y de rentabilidad sostenible para la empresa.
C
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- 23/45
- Who stands behind it
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What you'll learn
- Define the core components of a customer‑success framework
- Identify and anticipate client needs before they become issues
- Implement tactics to increase customer satisfaction and loyalty
- Link customer‑success activities to sustainable business profitability
Course objectives
- Apply customer‑success principles to real‑world scenarios
- Develop processes for proactive client engagement
- Measure and analyze satisfaction metrics to inform strategy
Leadership
#entrepreneurship
#business strategy
#customer experience
#customer loyalty
#customer success
#relationship management
#client satisfaction
#brand loyalty
#client needs
#sustainable profitability
#client retention
#customer satisfaction
#needs assessment
#proactive engagement
#customer journey
$19.00
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