Coursera
MOOC / Non-credit
0
Customer Experience: How To Delight Customers
About this course
Learn to create an amazing customer experience for your customers through which you delight your clients, and retain them longer. You will also learn how to identify potential friction points in your business where customers might be potentially unhappy, and turn those moments into ones where you delight clients.
C
59/100
CourseAsk score
- What the provider tells you
- 23/45
- Who stands behind it
- 20/35
- How complete the listing is
- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- identify customer pain points
- implement strategies to enhance customer satisfaction
- create a positive customer experience
Course objectives
- improve customer retention
- enhance overall client satisfaction
- develop strategies for delighting customers
Digital Marketing
#customer experience
#customer retention
#customer journey
#business insights
#customer feedback
#client satisfaction
#service improvement
#loyalty strategies
#delight strategies
#friction points
$49.00
Price shown by Coursera — confirm on their site.
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