Coursera
Certificate
0
Create a services customer satisfaction process
About this course
In this 1-hour long project-based course, you will learn how to map your customer interactions, align marketing and service opportunities, design a process for achieving and measuring customer satisfaction. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.
C
55/100
CourseAsk score
- What the provider tells you
- 31/45
- Who stands behind it
- 8/35
- How complete the listing is
- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- Create a visual map of customer touchpoints
- Identify marketing and service opportunities within the customer journey
- Design a step‑by‑step process for achieving customer satisfaction
- Select and apply metrics to measure satisfaction outcomes
Course objectives
- Map customer interactions across channels
- Align marketing initiatives with service delivery
- Develop a measurable satisfaction workflow
Operations Management
#customer interaction
#service design
#customer feedback
#process mapping
#customer satisfaction
#marketing alignment
#satisfaction measurement
#customer journey mapping
#customer satisfaction metrics
#process design
#experience mapping
#feedback loops
#service improvement
#touchpoint analysis
$9.99
Price shown by Coursera — confirm on their site.
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