Conflict Management
About this course
Master the fundamentals of conflict resolution, harness the power of positive conflict, and hone your intercultural communication skills. In this Specialization, you’ll learn to strengthen your personal and professional relationships by constructively addressing conflicts between individuals and within organizations. You’ll build skills specifically aimed at managing intercultural conflicts in today’s global society, and you’ll explore how competing interests and goals, power imbalances, and other factors influence the nature of conflict and management strategies. In the final Capstone Project, you’ll analyze a specific conflict and outline an approach to management and resolution.
82/100
CourseAsk score
- What the provider tells you
- 31/45
- Who stands behind it
- 35/35
- How complete the listing is
- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- fundamentals of conflict resolution
- intercultural communication skills
- approaching conflicts between individuals
- managing conflicts within organizations
- analyzing specific conflicts
- proposing management and resolution strategies
Course objectives
- develop effective conflict resolution skills
- enhance personal and professional relationships
- understand the impact of power imbalances on conflict
- learn to manage intercultural conflicts
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