Commercial Skills: Negotiation, Sales, Customer service

About this course

Strong commercial skills are essential for succeeding at all stages of your career. This course is taught by world renowned business trainer Chris Croft, and is delivered through short, bite-sized videos packed with practical techniques. This engaging course brings together four of the most important commercial skill sets: negotiation, sales, customer service, and networking - and is designed to be applied immediately in your workplace Learners will discover how to negotiate more effectively, build stronger customer relationships, improve sales conversations, and develop valuable professional networks. The focus throughout is on practical action rather than theory. Each module provides clear, proven methods that help participants communicate with greater confidence, influence outcomes positively, and achieve better results in their day-to-day roles. Perfect for those looking to improve customer interactions, increase sales effectiveness, strengthen business relationships, or become a more confident negotiator, this course is a toolkit of essential commercial skills that can be used immediately. Ideal for professionals at all levels who want to improve their commercial impact and contribute more effectively to business success.

Course objectives

• to enhance negotiation skills
• to build stronger customer relationships
• to increase sales effectiveness
• to develop confidence in professional interactions