Cisco Certified Support Technician IT Support 100-140 Unit 3
About this course
This course provides an in-depth exploration of the ports, cables, and adapters you’ll encounter in real customer environments—from HDMI and USB to Ethernet and power cables. You’ll learn how to identify, select, and use the right cable types for any device, including how to adapt connections with converters and adapters. The course also dives into the inner workings of desktop computers, guiding you through the identification and installation of key components such as hard drives, RAM, graphics cards, and wireless adapters. You’ll gain practical experience using Device Manager to update and manage drivers, and develop a clear understanding of internal and external storage solutions. By mastering these foundational skills, you’ll be prepared to troubleshoot, upgrade, and maintain computer systems with confidence—making you a valuable asset in any IT support role.
75/100
CourseAsk score
- What the provider tells you
- 39/45
- Who stands behind it
- 20/35
- How complete the listing is
- 16/20
Scores how much the provider publishes and who stands behind it — not how well it is taught.
What you'll learn
- Identify and use various cables and ports for devices
- Install and manage desktop computer components
- Use Device Manager to update and manage drivers
- Understand internal and external storage solutions
Course objectives
- Gain practical skills in IT support
- Improve troubleshooting abilities for computer systems
- Increase confidence in upgrading and maintaining hardware
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